Trusted by over 50 leading brands to protect Digital CX
Deliver seamless digital customer experiences and prevent lost revenue
Identify business-critical digital Customer Experience friction and website errors, faster and quickly prioritise fixes. Our managed services mean no software to install and minimal impact on your tech team.
thinkTRIBE's unique Digital Mystery Shopper technology delivers real-world digital CX insights 24/7, prior to peak and following new releases, enabling you to optimise conversions and prevent lost sales.
Unrivalled insight into your customers' experiences with digital mystery shopper technology
Uncover business-critical user friction and website errors that remain undetected by other solutions. Our "Digital Mystery Shopper" technology simulates real user behaviour, dynamically selecting products and features, utilising real browsers on real OS.
Get closer to real-world customer experience
Dynamic user journeys on real browsers and real OS get closer to your user's experience, to uncover the friction impacting CX and lost revenue that no other approach can find.
Reveal and resolve more issues and faster
Find more friction and website errors across all products, features and categories. Customer journeys behave as end users dynamically selecting products and features for greater coverage.
We handle the complexity
No software to install, no scripts to write plus ongoing proactive collaboration across all services, for your peace of mind. We handle the complexity so you don't have to.
Free-up resources
Our managed services free up valuable staff resources, so you can focus your efforts on developing your platform in line with business objectives.
Don't take our word for it
Marcus Liberman
Head of IT Operations, Boden
“ThinkTRIBE customer journeys help us to ensure that the websites operate at full capacity alongside all connected systems. There’s no better way to check how the customer is experiencing our sites than ThinkTRIBE – it’s simply not feasible for us to check the sites all day, every day. ThinkTRIBE works 24/7 so we don’t have to – we can then react when it raises an alert.”
Joe Doherty, Kitbag
Data Manager
“It's important that we're able to dynamically track our customer journeys, randomly selecting products and features. We previously monitored static journeys and didn’t capture a lot of CX problems, resulting in hours or days of downtime in parts of our websites. We rely heavily on thinkTRIBE as downtime means lost revenue and damage to brand image for all our partners.”
Isabel Gibson - Ted Baker
Ecommerce Service Delivery Manager
“We continue to work collaboratively with thinkTribe to monitor our website performance. Their 24/7 monitoring instantly captures any DX issues and most importantly, the impact these could be having to our eCommerce trade. Their customer service and engagement levels are outstanding, and the team always make themselves available to help where and when they can. thinkTribe is a very valuable extension to our Support Teams here at Ted.”