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Resources

Welcome to our Resources section, packed with over 20 years of expertise helping top brands optimise their digital customer experience and protect revenue.

Explore our insightful blogs, delve into our informative eBooks, and learn from success stories in our case studies. We 've created these resources to help enhance your strategies and improve your results. 

Uncovering and understanding the causes of digital CX friction & website errors

Are you blind to unbuyable products and hidden CX friction leading to lost revenue on your website?

Eliminate eCommerce friction & website errors causing lost revenue

Struggling with eCommerce friction and website errors that drive down conversions and result in lost sales?

Seven Steps to Black Friday eCommerce Success

Prepare your online store to optimise DCX and maximise conversions this holiday season

Final steps for Black Friday website preparation

Maximising eCommerce CX and performance this Black Friday & holiday season

Latest eBooks

Brakes enhances B2B CX, drives faster digital journeys and boosts NPS with thinkTRIBE

Brakes utilises thinkTRIBE’s Digital CX Intelligence Monitoring to enhance customer experience, increase journey speeds, boost NPS, and strengthen customer retention.

How thinkTRIBE helps The Access Group transform SaaS CX & developer efficiency to drive retention

The Access Group utilises thinkTRIBE’s unique Digital CX Intelligence Monitoring Service, for true CX visibility, accelerating error resolution, improving efficiency and protecting GRR.

Boden ensures seamless eCommerce CX on a global scale with thinkTRIBE CX Monitoring

British clothing retailer Boden rely on ThinkTribe CX Intelligence to prevent lost sales and maximise conversions with seamless CX across websites globally.

HMV elevate digital CX and boost conversions with ThinkTribe CX monitoring

UK music retailer HMV elevate digital CX and boost conversions with ThinkTribe CX monitoring

Latest Case Studies

Latest FAQs

What is a User Journey?

Simply put, a user or customer journey is the path a visitor follows as they interact with your website, moving from their initial entry point to accomplishing specific goals—such as making a purchase or checking event times. Understanding the CX throughout a user journey is crucial for delivering an exceptional customer experience.

What is a Load Test?

A load test is a practical method of determining how much traffic or activity your website or application can handle effectively before CX and performance begins to degrade. By simulating realistic levels of user interactions, load testing helps identify potential bottlenecks, stability issues, or performance limitations. Ensuring your platform remains robust, reliable, and responsive—even during periods of high demand.

What is Agile Development?

Agile development describes a set of iterative and incremental approaches to building software. It also highlights clear, face-to-face communication among teams. In Agile, stakeholders collaborate closely to prioritise features and outcomes based on their perceived business value, ensuring continuous alignment with evolving business goals and user needs.

What is a Managed Monitoring Service?

A Managed Monitoring Service offers a hands-on, expert-led alternative to traditional self-service tools. Instead of simply paying for a license and managing everything in-house, your team benefits from proactive support and expert guidance. It’s a collaborative approach that ensures issues are identified and resolved faster—freeing your internal resources.

Latest Blogs

Load Testing reveals risks following re-platform to composable commerce

Real-world load testing of a composable commerce storefront before BFCM uncovered hidden autoscaling risks and CX issues under peak traffic.

Agentic Commerce Part 2: How to prepare your store for AI shopping

In Part 2 of our Agentic Commerce Series, learn 7 practical steps to prepare your ecommerce store for AI agent customers. Discover Model Context Protocol, agent-to-agent commerce, and how to optimise for machine buyers.

Agentic Commerce Part 1: Hype or the next big eCommerce shift?

Is Agentic Commerce hype or the future of eCommerce? Explore how AI agents are already reshaping retail and why brands should start paying attention now.

How AI scraping is undermining Open Access: A challenge for GLAM and Publishers

AI scraping is putting a strain on GLAM and publishing websites, degrading CX and undermining open access. Explore the causes, consequences, and what comes next.

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