Digital Customer Experience Blog

Real-world load testing of a composable commerce storefront before BFCM uncovered hidden autoscaling risks and CX issues under peak traffic.

In Part 2 of our Agentic Commerce Series, learn 7 practical steps to prepare your ecommerce store for AI agent customers. Discover Model Context Protocol, agent-to-agent commerce, and how to optimise for machine buyers.

Is Agentic Commerce hype or the future of eCommerce? Explore how AI agents are already reshaping retail and why brands should start paying attention now.

AI scraping is putting a strain on GLAM and publishing websites, degrading CX and undermining open access. Explore the causes, consequences, and what comes next.

AI brings powerful enhancements to eCommerce — but also new risks. Learn how to uncover hidden failures before they hurt CX, conversions, or NPS.

Native mobile apps now drive the best eCommerce experiences—but most retailers aren’t monitoring CX or performance. With faster performance, higher conversions, and growing adoption, native apps are becoming the new storefront. Yet poor visibility into app performance risks hidden issues that damage CX and revenue. Discover why proactive real-user CX monitoring is now essential to protect customer loyalty and growth.

Owning the customer experience all the way to order confirmation. Struggling to spot eCommerce conversion errors at checkout? Learn the 3 most common CX blind spots costing retailers conversions — and how real user journey CX monitoring can reveal what traditional solutions miss.

Meeting B2B buyers B2C expectations. In B2B eCommerce, the traditional focus has been on availability and functionality. If the site is up and orders are coming in, it's considered a success. But in today’s competitive landscape, that's no longer enough. B2B customers now have B2C expectations. Journey speed, consistency, and ease of use have a direct and measurable impact on customer satisfaction, Net Promoter Score (NPS), and long-term retention.

In a competitive SaaS market, delivering a reliable, friction-free customer experience is closely tied to retention, NPS, and revenue. But keeping experience smooth shouldn’t come at the cost of slowing down your developers. As platforms grow more complex and teams scale, separating routine monitoring tasks from core development work becomes a smart operational decision.

What happens when high-end eCommerce meets high traffic—and hidden API flaws?

Launching a new kit isn’t just about the shirt — it’s about the experience and the digital journey has become crucial to kit launch...

If you manage a SaaS platform, you already know that customer retention is key to long-term success. But keeping customers happy isn’t...

Don't let cloud autoscaling lead you into a false sense of security. It's not a substitute for Load Testing

Smarter Monitoring, Happier Customers In the world of SaaS, keeping customers happy means ensuring your software runs smoothly—at every...

How customer-centric managed services maximise business outcomes When it comes to investing in a fully managed digital CX and performance...