FAQs

Simply put, a user or customer journey is the path a visitor follows as they interact with your website, moving from their initial entry point to accomplishing specific goals—such as making a purchase or checking event times. Understanding the CX throughout a user journey is crucial for delivering an exceptional customer experience.

A load test is a practical method of determining how much traffic or activity your website or application can handle effectively before CX and performance begins to degrade. By simulating realistic levels of user interactions, load testing helps identify potential bottlenecks, stability issues, or performance limitations. Ensuring your platform remains robust, reliable, and responsive—even during periods of high demand.

Agile development describes a set of iterative and incremental approaches to building software. It also highlights clear, face-to-face communication among teams. In Agile, stakeholders collaborate closely to prioritise features and outcomes based on their perceived business value, ensuring continuous alignment with evolving business goals and user needs.

A Managed Monitoring Service offers a hands-on, expert-led alternative to traditional self-service tools. Instead of simply paying for a license and managing everything in-house, your team benefits from proactive support and expert guidance. It’s a collaborative approach that ensures issues are identified and resolved faster—freeing your internal resources.