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Digital Customer Experience Blog


CX Mobile Monitoring – Keeping your most immediate customers loyal
We live in a world where the majority of us have a mobile phone almost permanently glued to our hand! We use our mobile phones for pretty...
Louise Arnold
Aug 30, 20222 min read


Last Minute Holiday Booking Surge – is your travel site ready?
The UK is still on tenterhooks, awaiting for what seems like the forever changing Covid rules landscape when it comes to travelling...
Louise Arnold
Aug 11, 20222 min read


The 503 error code no website owner wants to see
The 503 error code no website owner wants to see As an online consumer we’ve all had those frustrating moments when you visit a...
Louise Arnold
Jul 25, 20222 min read


The UK online sales peak isn’t going anywhere…make sure you don’t either!
The UK online sales peak isn’t going anywhere…make sure you don’t either! The pandemic lockdowns saw an overnight spike in UK online...
Louise Arnold
Jul 25, 20222 min read


iOS vs Android – make sure your site has peak performance on both!
With 99% of the UK population owning a mobile device, it’s important to know that your site is mobile friendly throughout and able to...
Louise Arnold
Jun 30, 20222 min read


New Product Launch? Will your site survive the rush?
When a new product launch is on the table, we all know and follow our tried and tested tick list to make it a roaring success. The months...
Louise Arnold
Jun 22, 20222 min read


We can help you gain visibility of customer-impacting issues
The world of e-commerce continues to benefit from the post COVID-19 digital boom. While global lockdowns and restrictions were in place,...
Louise Arnold
Jun 9, 20222 min read


Identifying the root causes of performance problems on your website
Is your website experiencing performance problems? Are you losing customer sales due to prolonged loading times? Is your site displaying...
Louise Arnold
May 30, 20222 min read


Are you planning a platform migration?
There comes a time in most websites’ lives, when the only option, in order to meet customer needs and technology demands, is to upgrade...
Louise Arnold
May 30, 20222 min read


How to make sure you stay Top of the League!
Unveiling a new kit is a big moment in the calendar for any football club – and ensuring your visitors can buy your product online is...
Louise Arnold
Mar 30, 20221 min read


What Amazon did to fine-tune their customer journey and how you can, too
Love it or hate it; there’s no denying Amazon’s impact on the world. When CEO Jeff Bezos steps down from his position at the end of 2022,...
Louise Arnold
Mar 21, 20222 min read


Did you know 53% of mobile users abandon sites that take over 3 seconds to load?
Move over e-commerce; m-commerce is here to stay In a post-pandemic world, it is predicted that as much as 80% of online shopping is now...
Louise Arnold
Mar 8, 20222 min read
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