Digital Customer Experience Blog

Owning the customer experience all the way to order confirmation. Struggling to spot eCommerce conversion errors at checkout? Learn the 3 most common CX blind spots costing retailers conversions — and how real user journey CX monitoring can reveal what traditional solutions miss.

Meeting B2B buyers B2C expectations. In B2B eCommerce, the traditional focus has been on availability and functionality. If the site is up and orders are coming in, it's considered a success. But in today’s competitive landscape, that's no longer enough. B2B customers now have B2C expectations. Journey speed, consistency, and ease of use have a direct and measurable impact on customer satisfaction, Net Promoter Score (NPS), and long-term retention.

In a competitive SaaS market, delivering a reliable, friction-free customer experience is closely tied to retention, NPS, and revenue. But keeping experience smooth shouldn’t come at the cost of slowing down your developers. As platforms grow more complex and teams scale, separating routine monitoring tasks from core development work becomes a smart operational decision.

If you manage a SaaS platform, you already know that customer retention is key to long-term success. But keeping customers happy isn’t...

Don't let cloud autoscaling lead you into a false sense of security. It's not a substitute for Load Testing

How to reveal and streamline the resolution of eCommerce errors In today’s competitive eCommerce environment, customer experience is a...

At thinkTRIBE, we work with Premier League football clubs, helping optimise customer experience for football eCommerce.

In the fast-paced world of online beauty retail, embracing innovation has always been essential. Technologies like Virtual Reality and...

Boden, leading UK online fashion retailer, relies on ThinkTribe’s digital customer experience monitoring to ensure smooth performance...

Are you overlooking the hidden obstacles impacting digital experience (DX) and leading to lost sales? Beneath the surface of your digital...

For any football club, unveiling a new kit marks a significant milestone in the calendar. But amidst the excitement of the launch, how...