New in thinkTRIBE Monitoring: Planned Maintenance Exclusion API for smarter, faster releases

We’re Excited to Announce a New Monitoring Add-On — The Planned Maintenance Exclusion (PME) API

If you’ve ever set up PMEs manually, you know how fiddly it can be. This often leads to false downtime in your monitoring KPIs, noisy alerts, and extra admin for your team.

Our new PME API takes that pain away by automating the setting of planned maintenance exclusions as part of your release process. Here’s how it works:

1. Automated → PME windows open and close as part of your release pipeline.

2. Integrated → Connects with the tools you already use, like ServiceNow, Jira, and Splunk.

3. Dynamic → Adjusts in real-time to match actual releases, not rigid schedules.

4. Accurate → Keeps KPIs clean, noise-free, and audit-ready.

   
   

Why It Matters

For SaaS Teams

Protect your SLAs. Avoid false downtime penalties. Simplify compliance. These are crucial for maintaining trust with your customers.

For Retailers, Ticketing, Travel, and B2B Commerce

Keep conversion rates high. Ensure checkout success. Maintain accurate customer experience (CX) scores, even during updates.

With the PME API, your monitoring reflects customer reality, not your release schedule. This means fewer disruptions and a better overall experience for your users.

The Benefits of Automation

Save Time and Resources

Automating PMEs means less manual work for your team. You can focus on what really matters: delivering value to your customers.

Enhance Accuracy

Manual processes are prone to errors. By automating, you reduce the risk of mistakes that can lead to false alerts or downtime.

Improve Team Morale

No one likes dealing with unnecessary admin tasks. By streamlining this process, your team can work more efficiently and enjoy their work more.

How to Get Started

Getting started with the PME API is simple. First, integrate it with your existing tools. Then, set up your release pipeline to include PME windows. Finally, watch as your monitoring becomes more accurate and reliable.

For more on why automating PMEs matters, read our post here.

Ready to Help Your Team Work Smarter, Not Harder?

Automate planned maintenance exclusions with our new monitoring API. Request a demo today.

In conclusion, the PME API is a game-changer for large online businesses. It enhances your monitoring capabilities, protects your revenue, and improves your brand reputation. By proactively identifying and fixing critical digital customer experience issues, you can ensure that your users have a seamless experience.

Let’s embrace automation and take your operations to the next level!