Monitoring that shows how performance affects your customers in real time
By running real user journeys across your platform, you can see how performance impacts your customers at every step, so you know exactly when journeys fail, slow down or degrade.
Not just system metrics or uptime, we do that too, but a hidden layer of real CX issues, that prevent journey completion and damage conversions.
Flexible ways to manage your monitoring
One engine. One journey approach. Three delivery models.
The same journey-based monitoring, delivered in the way that works best for your team.
Why you could be missing what matters
Modern platforms are complex, integrated and constantly changing. Journeys don’t fail in obvious ways and they don’t fail consistently.
Issues can be subtle, intermittent and highly specific, they don’t always show up clearly in metrics or alerts but they directly impact your customer experience and revenue.
Built for real-world journeys
Real users don’t follow perfect paths and platforms don’t behave predictably. Traditional monitoring doesn’t always reflect this.
We monitor complete customer journeys under real-world conditions, and ensure they continue to run reliably as your platform changes.
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End-to-end journeys
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Real browsers and operating systems
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Dynamic choices and variations
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Resilient execution and adaptive recovery
Monitoring you can trust
Modern platforms are constantly changing. Small changes, like UI updates or unexpected conditions, can break traditional scripts and monitoring.
Our journey engine is built to handle the unexpected, so your monitoring continues to run reliably as your platform evolves, so you can trust when something really fails.
Understand where journeys fail and why
Checking key journeys 24/7 from a customer perspective
Monitoring real user journeys gives you clear visibility of how your journeys perform and how that translates into customer experience.
You can:
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See where journeys fail or degrade
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Understand what happened at each step
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Identify the root cause of issues
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Understand the impact on your customers
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