Where performance meets real customer experience
Performance metrics show what’s happening at a system level.
thinkTRIBE shows whether your customers can actually complete their journeys.
By running real user journeys across your platform, we measure what customers actually experience, not just availability or speed, but whether key actions like login, search or checkout work as expected.
This gives you early visibility of issues, clear insight into their impact on customer experience, and the evidence needed to accelerate diagnosis and resolution.
By combining platform performance with real journey outcomes, you get a complete view of how your systems behave and how that translates into real customer experience.
Eliminate website friction & errors that no other approach can find
Our CX & Performance Website Monitoring Service reveals website friction and errors that no other approach can find. Identify "unbuyable" products, uncover missing prices, missing product options, PIM issues and broken add-to-cart and checkout journeys, as well as more traditional KPI data.
Optimise error resolution with video replay of customer journeys, steps leading to issues and easy access to granular, component level data.
Faster, smarter error resolution
Empower your tech team to uncover bugs faster and reduce time to resolution.
Video Replay
Easily verify issues and prioritise fixes with powerful video replay of journeys. Plus steps leading to errors and easy access to granular, component level data all speed up diagnosis.
Unify Teams
Bridge the gap between C-level, customer support, technology teams and 3rd parties. Unlimited alerting and hard evidence in a common language, improve collaboration, saves time in meetings and helps assign responsibility for fixing errors.
All this plus in-depth analysis, intuitive reporting and proactive client support, speeds error resolution.
Free-up tech team resources. Let us handle the complexity
As well as providing an objective view of your digital CX and website performance, our managed service approach means we handle the complexity. This enables you to free-up valuable staff resources to focus on developing your platform in line with business objectives.
There's no software to install, no platform or stack changes and no coding. We create and maintain bespoke customer journeys, including config and maintenance of scripts.
And once your services are up and running, you'll receive dedicated, client support and proactive collaboration. This speeds up verification of issues and error resolution and gives you peace of mind.
Ready to learn more about optimising digital CX and protecting revenue?
We've created some resources to help you and reveal and resolve user friction and website errors leading to lost revenue.
