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Digital Customer Experience Blog
ASOS.com website outage lasts overnight – lessons to be learned from ASOS outage
Update: the site came back 8pm Friday 24th after 24 hours: but still no public statement as to what happened: Monday 10am). For the...
Louise Arnold
Jun 24, 20165 min read
thinkTRIBE’s roundtable sparks lively discussions on peak traffic preparation
If there’s one thing even more rewarding than collaborating with clients to develop a web performance strategy that really works, it’s...
Louise Arnold
Jun 20, 20162 min read
The secret to Black Friday success it’s never too early to get your ducks in a row – load test early
A record-breaking £1.1bn was spent with UK online retailers over the course of Black Friday 2015, up more than 30% on the previous year’s...
Louise Arnold
Jun 15, 20164 min read
How to avoid the pain of third-party online performance issues
Are you fed up with taking the blame when third-party solutions adversely impact the user experience? With websites offering increasingly...
Louise Arnold
May 24, 20163 min read
Why online business can no longer afford to ignore mobile performance
Mobile overtakes desktop for online sales Online shopping in the UK reached a milestone recently with the news that online retail sales...
Louise Arnold
May 9, 20163 min read
The most common load testing mistakes and how to avoid them
Prepare for success – ensuring optimum customer experience for new launches and peak online traffic Load testing can have a...
Louise Arnold
Apr 1, 20163 min read
How load testing drives best business practice (but only if you build it into your development proce
In our last blog we discussed the top reasons for load testing your website or ecommerce platform. In this post we explore best practice...
Louise Arnold
Feb 24, 20163 min read
Is your travel site ready for the holiday rush? Last minute performance tips
Tinsel, turkey and travel… For most Brits, the Christmas double issue of the Radio Times, its two-week TV schedule bisected by a thickly...
Louise Arnold
Nov 30, 20153 min read
Can you trust your load testing?
How to meet today’s complex ecommerce demands with confidence Keeping up with the Joneses As online shopping habits change and grow,...
Louise Arnold
Nov 30, 20153 min read
Black Friday analysis of website failures. What went wrong?
Also see: Black Friday 2016 – today’s failures of CX, page errors and lost revenue Black Friday website crashes 2014 Whilst monitoring...
Louise Arnold
Nov 27, 20155 min read
Is your online shop really open for business 24/7? The business impact of poor web performance
Life in the slow lane? There’s plenty to consider when managing your ecommerce site, but perhaps the provision of an effortless,...
Louise Arnold
Sep 23, 20153 min read
Apple pay comes to the UK. Will your ecommerce app be supporting it?
Apple Pay launches in the UK and it’ll be interesting to see how it takes off. As well as allowing people to pay for items in store,...
Louise Arnold
Jul 13, 20152 min read
UK eCommerce has greatest opportunity for global growth – is your business maximising on it?
Online shopping set to double in largest markets by 2018 UK retail brands are strong abroad and have the greatest potential for...
Louise Arnold
Jun 15, 20152 min read
DVLA fails to learn from its mistakes as website crashes again on day paper counterpart is abolished
For the second time in 8 months, the DVLA website crashed, on the day a new ‘view your licence’ scheme came into effect as paper...
Louise Arnold
Jun 10, 20152 min read
Safeguarding your eCommerce business against third party performance failures
How vulnerable is your site? More often than not, the performance problems we see with a company’s web and mobile eCommerce site are due...
Louise Arnold
Jun 3, 20153 min read
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